Signet Corporate Services offer a market leading insurance replacement service to major insurance companies and their policyholders.

Unfortunately, precious items may be the subject of an insurance claim as a result of theft, damage or loss. Our insurance replacement service gives policyholders the chance to discuss their claim with our experts and helps them resolve it and replace their items with ease. Our specialist contact team understands the sentimental value of stolen, lost or damaged items. They will clearly explain and discuss claims with the policyholder, ensuring each claim is resolved smoothly and with minimum distress to the policyholder.

Our service includes:

  • A policyholder and client contact centre to facilitate the smooth settlement of a claim.
  • A validation service to ensure that items are valued correctly.
  • A settlement service to enable policyholders to replace their items quickly and easily.


If you would like to speak to someone about insurance replacement, please call 0800 954 0503 or you can make your enquiry by email.  


Validation Service

Our team of experts have a wide range of experience within the jewellery industry and operate to National Association of Goldsmiths values and principles. They will ensure that an accurate limit of liability is established, thus ensuring a current market value is placed on each item following a consultation with your policyholder. They will also manage the claim on your behalf to our fulfillment department if required or return a quote to your originating office and claims handler.


Settlement Service

Whether an item was purchased in one of our stores or not, we will make replacing it as easy as possible. Once its value has been agreed, our settlement team will discuss with the policy holder the most suitable method of replacement.

We offer an insurance replacement card, similar to a gift card. The agreed value will be loaded onto the card, allowing the policyholder to the Signet store of their choice and choose items up to this amount – H.Samuel or Ernest Jones. Alternatively the cards be redeemed online at or

When possible, policyholders may prefer an exact replacement of their item at one of our stores and we will help to arrange this.

If an item can be repaired, this will be organised via our central specialist workshop and then arrange for the policyholder to collect the repaired piece at a store of their choice.

For further information about our insurance replacement service, contact us on 0800 954 0503 or email us at


Insurance Product card Offer

If you have recently received a promotional letter from us regarding your Insurance Product Card, please visit your local H.Samuel or Ernest Jones store to check your card balance or spend your voucher. Our store colleagues will also be able to assist with any other questions you may have regarding the offer.

Unfortunately, we are not able to check your card balance on this website.

Please see terms and conditions for full details.

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