Who is Signet Connect?

Signet is the business to business division of Signet Trading, the worlds largest specialty retail jeweller, with stores in the US, UK, Republic of Ireland and Channel Islands. Signet’s UK retail brands are H.Samuel and Ernest Jones.

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General FAQs

What is the difference between Gift Cards and Gift Vouchers?

Gift Cards

Gift cards are plastic cards which are branded either as H.Samuel or Ernest Jones and can be redeemed on any products in the respective stores. H.Samuel and Ernest Jones Gift Cards are also redeemable online at www.hsamuel.co.uk or www.ernestjones.co.uk


Corporate Voucher - The multi brand voucher can be redeemed against any product in any H.Samuel and Ernest Jones store in the UK. This voucher is not redeemable online.

Euro Voucher - Otherwise known as the ‘Product Replacement’ voucher, it can be redeemed on any product in ANY H.Samuel and Ernest Jones in The Republic of Ireland. This voucher is not available to redeem online.

*Terms & Conditions apply.

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How can I pay?

Payment is accepted via credit/debit cards (including Visa, Mastercard, Switch, Maestro, American Express)

Business customers can apply for account facilities, contact us for more information.

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How will my order be delivered?

Orders received before 3pm (Monday to Friday) are despatched within 2 working days via Royal Mail. Orders of £100 or more will require a signature upon receipt.

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What are the Delivery Costs for Gift Card & Vouchers?

All Gift Card & Voucher orders are despatched via Royal Mail.

Value Delivery Charge Delivery Method

Delivery expected within

£1 - £100 £1.00 1st Class 1-3 working days
£100 - £499 £4.95 Special Delivery (signature required) 1-2 working days
£500+ Free of Charge Special Delivery (signature required) 1-2 working days
Same day despatch £6.50 Special Delivery (signature required) 1-2 working days
Working days are classed as Monday to Friday and exclude weekends & public holidays. Please note that all delivery dates are estimated and cannot be guaranteed.
Signet Corporate Services also offers a guaranteed same day despatch service at a cost of £6.50. This is available on all orders, irrespective of value, placed before 3pm GMT, Monday to Thursday. Whilst this does not absolutely guarantee that your order will be delivered the next working day, it does ensure that your order is prioritised and in most cases next day delivery is achieved.
Please note we are unable to make deliveries on a Sunday or on Bank Holidays.
Unless you are using our next day service, please allow up to three working days for orders to be delivered. At peak delivery times such as Christmas, normal deliveries may incur delays and we would advise that orders placed for special occasions are made in good time.
Deliveries are usually made Monday to Saturday, excluding Bank Holidays.

Where can you deliver to?

Delivery to UK and Republic of Ireland addresses. Delivery to third party addresses available (subject to relevant security checks).

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Will you replace lost Gift Cards?

If you make a note of the 16 digit card number we can cancel it and re-issue you with another one – just contact us. Please note that we cannot refund any balance deficits.

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Can I use my Gift card more than once?

Yes, Gift cards are re-loadable and can be topped up in store at anytime.

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How do I check the balance on my gift card?

The balance outstanding will be displayed on till receipts issued when the card is used to make a purchase or when topped-up in store.

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Do I get a business discount?

We are able to negotiate discounts to corporate customers. To speak with us about a discount or for more information, please email corpsales@signet.co.uk

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